Terms & Conditions

Mr. Christian’s will endeavour to formulate a strong, honest and open relationship with every customer, with timely communication and expectations from both sides agreed from the outset.

Following initial discussions Mr. Christian’s will provide our client with a written quotation. In the instance that the event brief alters, it may be necessary to review and reissue the quotation. Each quote and revised quote will be assigned an individual date for reference.

  1. Definitions

Mr. Christian’s Ltd.  “Mr. Christian’s” is a limited company in England & Wales. Company No. 07067623 and VAT Registration No. GB696 647 763

  1. Quotations

Following initial discussions Mr. Christian’s will provide customers with an individual written quotation. In the instance that the event brief alters, it may be necessary to review and reissue the quotation. Each quote and revised quote will be assigned an individual date for reference.

  1. Payment

Mr. Christian’s services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgement and acceptance by such person of these conditions. When a deposit (or full payment) is submitted, a signed copy of the Terms and Conditions should be supplied to confirm this. Confirmation will be issued upon receipt of the requested deposit. Failure to provide may result in Mr. Christian’s cancelling the event.

 

 

  1. Payment Terms

As many costs are incurred on your behalf prior to the event date, Mr. Christian’s has the following payment terms:

4.1      A deposit, based on a minimum of 50% of total quotation costs, is required to confirm your order (except if within 30 days of event date).

4.2      For bookings made within 30 days of the actual event date full payment will be required in advance.

4.3      Outstanding accounts of 30 days after the final invoice date will incur interest at 2% above the Bank of England base rate, calculated on the total invoice value each month.

We accept all major cards including VISA, MasterCard and American Express (please note all credit card payments incur a 2.5% surcharge or as set at the time).

 

  1. Cancellation

In the instance that you need to cancel your event, the following conditions will apply:

5.1      For a customer to cancel their order they must contact Mr. Christian’s   by telephone, in the first instance and then send confirmation in writing or by email. The order will only be cancelled when the customer is in receipt of a       Cancellation Acceptance, which will either be a written letter or an email from Mr. Christian’s.

5.2      If the customer shall cancel or be deemed to cancel their order 21 days prior to the event date specified in the quotation, then the customer shall be liable to pay 50% of the total costs in addition to all out of pocket disbursements or costs of Mr. Christian’s in relation to the proposed provision of the services, credit being given for any payment on account already paid.

5.3      If the customer shall cancel or be deemed to cancel the order less than five days prior to the event date specified in the quotation, then the customer shall remain liable to pay 85% of the total costs.

5.4      Where circumstances beyond Mr. Christian’s control prevent us from       fulfilling any obligations, Mr. Christian’s will, by notice in writing to the             customer, terminate the Contract and return to the customer any balance of the payment on account remaining after settlement of all or any costs, expenses or liabilities howsoever incurred in respect of the proposed provision of the services.

  1. Liability

Mr. Christian’s confirms that they have and will maintain appropriate Public Liability Insurance. A copy of the certificate is available upon request.

Mr. Christian’s follows strict HACCP guidelines (please ask Mr. Christian’s for a copy of our method statement) for all food production, handling, storage and distribution and dealings with customers and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs to a maximum of four hours after being removed from refrigeration.

Mr. Christian’s advise that all food must be consumed after two hours of initial serving, therefore any food consumed after two or more hours of it first being served is at the clients’ discretion and therefore becomes their responsibility.

Where Mr. Christian’s use the customer’s kitchen facilities, they will be thoroughly reviewed prior to the event but if they are deemed to be unsuitable on the event date for any reason then Mr. Christian’s Catering will accept no liability for cancellation of the event.

  1. Delivery

A delivery charge will be determined by Mr. Christian’s in each instance and details will be provided within the customer’s most recent quote.

If you require further information on ingredients which may cause allergy or intolerance, please speak to your server before you order. If you do have an allergy, you should inform your server so we can minimise the risk of cross contamination during the preparation and service of your food and or drink.

Mr. Christian’s Food Allergen Information: can be downloaded here: But as our products change seasonally and very regularly please call our team on 020 7229 0501 who will be happy to assist.

Mr. Christian’s Drinks Allergen Information:

In accordance to the FSA guidelines on allergen management and Regulation 607/2009 EU Commission Directive 2003/89 which amended the main food labelling Directive 2000/13s The Food Labelling (Declarations of Allergens) (England) Regulations 2011/402 and further to the European Commission amended Directive 2000/13 with Directive 2007/68.

Currently, the rules for pre-packed foods establish a list of 14 food allergens, which have to be indicated by reference to the source allergen whenever they, or ingredients made from them, are used at any level in pre-packed foods, including alcoholic drinks. Mr. Christian’s recognise the following as allergens and have transferred the guidelines to our products. The list consists of; cereals containing gluten, crustaceans, molluscs, eggs, fish, peanuts, nuts, soybeans, milk, celery, mustard, sesame, lupin and sulphur dioxide at levels above 10mg/kg, or 10 mg/litre, expressed as SO2.

Some ingredients derived from the listed allergenic foods are so highly processed that they are no longer considered capable of triggering an adverse reaction and so are exempt from labelling. A list of these exemptions was published in EEC Directive 2007/68/EC in November 2007 and includes isinglass, derived from fish, which is used in the production of some wines, but does not require declaration.

In accordance with 2012/579 EU, any Mr. Christian’s product made from the 2012 vintage onward which contains or was made using one the 14 food allergens as detailed above has this fact indicated on the label.

All products containing more than 10 parts per million (ppm) of sulfur dioxide has affixed to the label “Contains sulphur dioxide” (or sulphites/sulfites)

Under the amending Regulation 579/2012, all products with a detectable residual level of greater than 0.25 mg/litre of the following fining agents which are viewed as an allergen, have affixed to the label, prefixed by “Contains”

 

‘Egg’, ‘egg protein’, ‘egg product’, ‘egg lysozyme’ or ‘egg albumin’

‘Milk’, ‘milk products’, ‘milk casein’ or ‘milk protein’

The remaining allergens are not used in the production of wine and good manufacturing practice (GMP) is employed, to ensure that no allergen would be present.

Production methods are defined by GMP, and we at Jeroboams responsibly source ingredients from reputable suppliers whose allergen status is known and who actively avoid introducing new allergens to site. Our suppliers regularly carry out HACCP analysis to ensure product safety and integrity.”

If you need any further produce information please call our team on 020 7229 0501 who will be happy to assist.

Additional Information Special Dietary Requirements

We offer a range of special dietary menus and replacement dishes for our clients who have specific requirements. We proudly offer menus for Wheat Free, Gluten Free, Dairy Free, allergy sufferer and Vegans and we can provide many other types of option required. Please see below of list of typical dietary requests:

 

Lactose Intolerant

Dairy free

Gluten Free

Wheat free

Gluten & Wheat Intolerance

Vegan

Nut Allergy

Shellfish

Halal

Kosher

No pork

No Fish

  1. All content provided on this for Mr. Christian’s blog is for informational purposes only. Mr. Christian’s makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site.
  2. Mr. Christian’s will not be liable for any errors or omissions in this information nor for the availability of this information. The company will not be liable for any losses, injuries, or damages from the display or use of this information.
  3. These terms and conditions are subject to change at any time with or without notice.
  4. Mr. Christian’s blog does not share personal information with third-parties nor does Mr. Christian’s store information that is collected about your visit for use other than to analyse content performance through the use of cookies, which you can turn off at any time by modifying your internet browser’s settings. The owner is not responsible for the republishing of the content found on this blog on other websites or media without permission.
  1. By selecting a Click & Collect option (as defined below) when purchasing on Mr. Christian’s Click & Collect, you acknowledge and agree to the following terms of use (“Terms of Use”) with Mr. Christian’s Ltd.Mr. Christian’s Ltd.  “Mr. Christian’s” is a limited company in England & Wales. Company No. 07067623 and VAT Registration No. GB696 647 763
    1. Description of Click & Collect

    Collect an item directly from Mr. Christian’s own shop only at 11 Elgin Cres, London W11 2JA These Click & Collect options are referred to as the ‘Services’ in these Terms of Use.

    1. Information provided by Mr. Christian’s

    The display of item availability at a store on Mr. Christian’s doesn’t imply or warrant that such items are currently or will be available at any time. Item availability and estimated pickup time are approximate and not guaranteed. These may vary based on your location and are subject to Mr. Christian’s opening hours. Mr. Christian’s is responsible for any customer support and returns as part of the Services, you can contact Mr. Christian’s to help with any issues.

    1. Price

    Please refer to the Delivery and Charges for details of our minimum order value.

    The prices payable for ordered Goods are set out in our website.

    Prices quoted for all Goods do not include delivery charges.

    Prices may vary from time to time.

    1. Payment terms

    Account customer terms do not apply on Click & Collect orders, you will be asked for full payment upon receipt of your order.

    Click & Collect orders will only be made once payment has been received.

    Mr. Christian’s reserve the right to decline acceptance of your order.

    Orders paid by credit card will incur a surcharge of 2.5%. No surcharge will be applied to payment by BACS or debit card (Visa Delta, Switch/Solo, and Maestro).

    All payments due to us must be made without any deduction whether by way of set-off, counterclaim, abatement, discount or otherwise.

    Mr. Christian’s shall be entitled to cancel all and/or any part of any promotional offers, discounts, allowances, and rebates on any orders with you and re-invoice you for the full amount, if full payment has not been received.

    1. Collection

    Mr. Christian’s will notify you by email and or telephone when your item is ready for collection (“Collection Notification”).

    Only the Card that has been used at time of placing the order will be accepted as proof of ID.

    Your item will be held in-store for collection for a maximum of one hour from when you receive your Collection Notification. If you fail to collect your item within one hour, we will treat this as cancellation of your order and there will be no refund.

    1. Timings

    You can place your order between 09:00 – 18:00 (Monday – Saturday) for collect in store that day (excluding bank holidays).

    Please note that some items will have an earlier order cut off time of 18:00 these items will be displayed on the ordering page and you will be advised at the time of payment.

    1. Returns and Refunds

    Return of a purchased item will need to be arranged directly with the Mr. Christian’s in accordance with their returns policy.

    When Mr. Christian’s has received a validly returned item, your refund will be processed.

    You are responsible for reviewing Mr. Christian’s returns policy prior to purchasing an item. All returns will be handled by Mr. Christian’s subject to their returns policy.

    There will be no refunds for cancelled orders.

    1. Disclaimer of Warranties

    Mr. Christian’s expressly disclaims to the fullest extent permitted by law all express, implied and statutory warranties, including without limitation the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights, and any warranties regarding the security, reliability, timeliness and performance of the Services.

    1. General

    You are responsible for payment to the Mr. Christian’s of the listing price and any delivery charges to complete the purchase of your item. Mr. Christian’s may modify or remove the Services at its sole discretion without notice at any time. Item availability is subject to change.

    If any provision of these Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others doesn’t waive our right to act with respect to subsequent or similar breaches. These Terms of Use are effective immediately. We may amend these Terms of Use at any time by posting the amended terms on Mr. Christian’s website.

    1. Exclusions

    We reserve the right to change the conditions of this service at any time.

    Click and Collect is only available for those items listed on our website under Click and Collect.

    1. Delivery.

    Click and Collect is a collection service only and will not be delivered.

1         The following explains how your personal data will be processed by us.

  1. For the purpose of the Data Protection Act, the data controller is Mr. Christian’s Limited.
  2. In the course of business, we will process the following data about you:
  • Information that you provide when you register to use our website
  • Details of your orders
  • A record of all relevant correspondence when you contact us
  1. The data that we collect from you may be processed by staff who work for us or one of our suppliers. Such staff maybe engaged in, among other things, completing your order, processing your payment details, and the provision of support services.  By submitting your personal data, you agree to this collection and processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  2. All information you provide to us is stored on our secure servers. All payment transactions are encrypted.  Your chosen password provides access to certain parts of our website.  You are responsible for keeping this password confidential, and must not share it with anyone.  Please note that we will never ask you details about your password. If you forget your password, you can obtain access to your account via the Forgotten my Password page, which can be found on the Login page.
  3. We do not store your credit card information and payments are processed securely.
  4. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, and consequently all transmissions are at your own risk. We use strict procedures and security features to try to prevent unauthorised access to our website.
  5. We will not disclose, sell or trade any of the information you provide to us to any third party for marketing or any other purpose.
  6. We may disclose your personal information to third parties when:
  7. We are required to disclose your personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms or any other agreements; or to protect the rights, property, or safety of Mr. Christian’s or our customers. This includes exchanging information with any appropriate third party for the purposes of fraud protection and credit risk reduction.
  8. Our website may contain links to and from other websites.  Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
  9. You have the right to access information we hold about you.  Requests to access are subject to a fee to cover our costs in providing you with this information.
  10. Any future changes we may make to our privacy policy will be posted on this page.  The privacy policy in force at the time of any visit by you to our website shall be applicable for all relevant purposes at that time.
  1. Minimum Order Value

All orders must be above the minimum order value of £25, including VAT but excluding delivery.

  1. Delivery Charges.

Deliveries to any address within three miles of Mr. Christian’s shop at 11 Elgin Cres, London W11 2JA will be free of charge.

Deliveries to any address over three miles from Mr. Christian’s shop at 11 Elgin Cres, London W11 2JA will be charged at cost. International deliveries will be charged at cost and will vary depending on your requirements. To obtain a quote, or more information, please contact our team on 020 7229 0501 who will be happy to assist.

  1. UK Deliveries

Normal delivery hours are 9.00 am – 5.00 pm. Monday to Friday, excluding Bank Holidays.

Deliveries to addresses with London postcodes will be made within 3 working days from the day the order is placed, unless otherwise requested when you place your order.

Deliveries to most other UK mainland addresses will be made within 7 working days from the day the order is placed, unless otherwise requested when you place your order.

  1. Click & Collect

Click & Collect is a collection service only and will not be delivered.